Return & Refund Policy

 

Return & Refund Policy

To help you enjoy shopping at Pan Telecom Ltd eShop, we have a Return & Refund Policy. This Return Policy is applicable to Pan Telecom Ltd eShop Online Purchase Orders ONLY and not for purchases at any physical store. If you do not like the products that you order, we are pleased to offer 14-day return or refund policy for items in their “Good Condition”.

Return

We gladly accept returns for any ONLINE purchased product(s) within 7 days of the date of receipt for Hong Kong and Overseas customers (*except Mainland China Customer) . Orders must be in “Good Condition”. Once we have received your return, your return will then be examined by our Quality Assurance team. Once inspection is complete, our customer service representative will either process your refund for returns, or assist you to place your replacement order for exchanges.

 

“Good Condition” means that the merchandise is:

  • Still in its original packaging with all certificates, warranties, authenticity cards, original invoice and gift intact;
  • The item is found intact with original purchase condition.

Please note that some items cannot be returned due to their product nature. These ‘Excluded Items’ include:

  • All the products received and checked at physical store. 
  • All engraved products, Made-to-Order products cannot be returned or refunded.
  • Merchandise invoiced as ‘non-refundable, non-exchangeable’.

Return or exchange of Excluded Items may be accepted at the discretion of Pan Telecom Ltd, such as in the case if you received the item damaged. Please contact Customer Service immediately should this occur.

Exchange

This Exchange Policy is applicable to Pan Telecom Ltd eShop Online Purchase Orders ONLY and not for purchases at any physical store. We offer exchange service if the items in following conditions. (*Except Non-refundable & Non-exchangeable items)

 

  • Products must in “Good Condition” with no damaged in any way.
  • To exchange a product, the product must be available to purchase on Pan Telecom Ltd eShop and its price must be higher or equal to the original order amount.
  • The customer will have to pay the difference in price if s/he selects a product of a higher price.
  • If you have purchased any items with any discount offered by a joint promotion or other promotional activities but the discount offer has expired at the time of the exchange, the discount shall not be taken into account. Discounts offered by companies other than Pan Telecom Ltd shall be dealt with in accordance with the terms and conditions of the relevant companies.